Return & Refund Policy
At The Shopster, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’ve got you covered with a straightforward return and refund process.
We’re here to help and ensure your shopping experience with The Shopster is nothing short of excellent!
Returns
Eligibility for Returns- Items can be returned within 14 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as you received them.
- Items marked as final sale are non-returnable.
- Email us at theshopster9@gmail.com with your order details.
- Wait for our team to review your request and provide you with return instructions.
- Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping service to ensure your item reaches us safely.
Refunds
When Will I Get My Refund?- Refunds are processed within 7-10 business days after we receive your returned item.
- The refund will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.
- If the returned item is not in its original condition, we may deduct a partial refund amount.
Exchange Policy
We currently do not offer direct exchanges. To exchange an item, return it for a refund and place a new order for the desired product.Exceptions
- Final Sale Items: Items marked as final sale cannot be returned or refunded.
- Damaged or Defective Products: If your item arrives damaged or defective, contact us immediately at theshopster9@gmail.com. We will arrange a replacement or refund at no extra cost to you.
Contact Us
For any questions or concerns about our return and refund process, feel free to reach out to us:- Email: theshopster9@gmail.com
We’re here to help and ensure your shopping experience with The Shopster is nothing short of excellent!