Q1: How can I buy products from The Shopster?
To make a purchase, browse our collection, select your item, choose the desired size, color, and other options, then click “Add to Cart.” You can adjust the quantity as needed before proceeding to checkout.
Q2: What if the available sizes or styles don’t fit me properly?
If you’re uncertain about the size or style, reach out to us at sales@theshopster.com. We offer custom options for certain products, and our team will help you find the perfect fit.
Q3: How long does it take to receive my order?
Once your order is confirmed, we’ll process it within 2-3 business days. After shipping, you will receive a tracking number. Delivery typically takes 14-16 business days, depending on your location.
Q4: Is free shipping available for all countries?
We offer free shipping to most countries, although certain regions may be excluded. Please check our shipping policy for a detailed list of countries we can deliver to.
Q5: Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number to follow its progress. You can also track your order on our website by entering your Order Number and Email.
Q6: Do you offer international shipping?
Absolutely! We ship worldwide. No matter where you are, we ensure our products meet high-quality standards and are delivered to your doorstep.
Q7: What should I do if I receive a damaged or faulty item?
We take pride in offering top-quality products. If you receive a damaged or faulty item, contact us at sales@theshopster.com with your order details and a photo of the issue. We’ll resolve it quickly.
Q8: Why might my payment be declined?
Payment declines can happen due to incorrect billing information, expired credit cards, insufficient funds, or issues with your payment method. Double-check your details and try again.
Q9: How can I find my correct size?
Refer to our Size Guide, which includes measurements for all our products. If you’re still unsure, don’t hesitate to contact us. We’ll help you find the perfect fit for jackets, shoes, bags, and more.
Q10: Can I customize any product on your website?
We offer custom options for certain items like jackets and bags. For specific inquiries, feel free to reach out, and we’ll assist you in creating your perfect custom piece.
Q11: Are there any extra charges for custom products or inquiries?
There are no charges for custom product quotes or inquiries. You will only be charged when you place an order for a custom item.
Q12: How do I know my custom product will match my expectations?
Before creating a custom product, we will send you a preview image for your approval. Providing accurate details helps ensure you get exactly what you want.
Q13: Can I return a custom product?
Custom items are made to order, and while we strive for perfection, if adjustments are needed, we offer one free adjustment. Return shipping for custom orders is the customer’s responsibility.
Q14: How soon will I receive my tracking number?
You will receive your tracking number within 7-9 business days after your order has been processed.
Q15: How should I care for my leather and jewelry products?
Leather products should be cleaned with a leather conditioner and stored away from water and direct sunlight. Jewelry should be kept dry and cleaned with a soft cloth. We provide care guides for all our products.
Q16: Are the colors on your website true to the actual products?
We aim to display the most accurate colors on our site, but slight variations may occur due to screen settings and lighting. Rest assured, we strive for the best match and prioritize customer satisfaction.
Q17: Can I find fashion accessories like jewelry and bags on your site?
Yes! We offer a wide range of fashion accessories, including bags, jewelry, slippers, and more, to complement your wardrobe. Explore our collection for the latest trends.
Q18: Do you offer gift cards?
Yes, we offer gift cards! Visit our website to purchase a gift card for yourself or a loved one, perfect for any occasion.
Q19: Can I exchange an item I bought?
If you’re not happy with your purchase, you can exchange it for a different size or color, depending on availability. Please refer to our returns policy for detailed instructions.