At The Shopster, your happiness means everything to us. If something’s not quite right with your order, don’t worry — we’ve made our return and refund process super simple. Here’s how it works:

1. Can You Return Your Item?

You can return your item if:

  • It’s unused, unworn, and in its original condition with all tags still attached.
  • You request the return within 30 days of getting your order.
  • The product isn’t damaged or worn out by you.

Note: Unless damaged or defective, custom-made or personalized items cannot be returned.

2. How to Start a Return

It’s easy!

  • Email us at sales@theshopster.com with your order number and the reason you’d like to return the item.
  • Our team will send you simple return instructions and the return shipping address.

3. Who Pays for Return Shipping?

  • We’ll pay for the return shipping if the item is damaged, defective, or if we sent you the wrong one.
  • For any other reason aside from this, you will be responsible for the shipping cost to return the item.
  • We recommend using a trackable shipping service so your package arrives safely.

4. How Refunds Work

  • Once we get your returned item, we’ll check it over and let you know if your refund is approved.
  • Provided that all goes well, we will process the refund to the original method of payment in 7-10 business days.

5. Want a Different Size or Color?

We don’t offer direct exchanges at the moment.

If you’d like something else, just return your original item for a refund and place a new order for the one you want.

6. Got a Damaged or Wrong Item?

If your item arrives damaged, faulty, or it’s not what you ordered — no stress.

Email us at sales@theshopster.com within 7 days of receiving it, and we’ll either replace it or give you a full refund (including shipping).

7. Items You Can’t Return

  • Custom orders
  • Personalized items
  • Anything marked as Final Sale

8. Need Help?

No matter what, we are always available to help you. Feel free to contact us at care@theshopster.com for any clarifications regarding your order, returns, or even refunds. We are happy to assist you.