Return & Refund Policy
Customer satisfaction is our top priority. At The Shopster, we strive to provide a seamless shopping experience with a fair and transparent return process.
Return Eligibility
We accept returns for unused and unworn items within 30 days of delivery, provided the following conditions are met:
- Items must be in their original condition, with all tags attached.
- The product must be unused, unwashed, and undamaged.
- Returns due to size issues are accepted only if the item is unworn.
- If you receive a defective or incorrect item, we will replace it at no extra cost.
Non-Returnable Items:
- Customized or personalized items are final sale and cannot be returned.
- Items returned in a used, washed, or damaged condition (unless defective) are not eligible for a refund.
How to Initiate a Return
- Email us at sales@theshopster.com within 7 days of receiving your order.
- Our team will provide return instructions and a return shipping address.
- Once received and inspected, refunds will be issued within 5–7 business days.
Refund Policy
- Refunds are processed to your original payment method.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
- For returns due to customer preference (e.g., changed mind), a 15% restocking fee may apply.
Order Cancellations
- Orders can be canceled within 24 hours at no cost.
- After 24 hours, a 10% cancellation fee may apply if the order has already entered production.
Exchanges & Defective Items
If you receive a damaged, defective, or incorrect item:
- Email sales@theshopster.com with your order number and photos within 7 days of delivery.
- We will arrange a replacement or full refund at no additional cost.
Contact Us
For return, refund, or exchange inquiries:
- Email: sales@theshopster.com
- Live Chat: Available on our website
We aim to respond within 12 hours to ensure a smooth customer experience.