At The Shopster, we are committed to delivering your custom jackets in a timely and efficient manner. Please review our shipping policy before placing an order.
Shipping Options & Estimated Delivery Time
- Free Standard Shipping (Worldwide): 12–16 business days
- Expedited Shipping (Optional): 5–7 business days ($39.99 extra)
Note: Business days do not include weekends or public holidays.
Order Processing Time
- All orders require 2–4 business days for processing before shipping.
- Custom orders may take additional time depending on the complexity of the design.
Tracking Information
- Once your order is shipped, you will receive a tracking number via email within 4–5 business days.
- You can track your shipment via our website or through the carrier’s site (DHL, FedEx, UPS, or local partners).
Custom Orders & Additional Delays
- Custom-sized or personalized jackets may require additional production time (typically 3–5 extra business days).
- Delivery times may vary due to:
- Customs clearance
- Courier service delays
- Weather disruptions
- High seasonal demand
International Shipping & Customs Duties
- We offer global shipping. However, import duties or local taxes may apply depending on the destination country.
- Buyers are responsible for any customs fees, import duties, or applicable taxes imposed by their local government.
Missed Deliveries & Address Accuracy
- Please ensure that your shipping address is accurate and complete before placing your order.
- If a delivery is missed, contact the shipping provider directly to reschedule or arrange a pickup.
- The Shopster is not responsible for delays or returns due to incorrect addresses.
Need Help?
For any shipping-related questions, feel free to reach out:
📧 Email: sales@theshopster.com
💬 Live Chat: Available on our website
📍 Business Address: 5 Kavsan Place, Cranford, Hounslow, TW5 9AY, England